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Job Title: Operations Manager
Location: San Francisco/Berkeley, CA United States
Position Type: Full Time
Post Date: 03/25/2019
Expire Date: 04/25/2019
Job Categories: Administrative and Support Services, Consulting Services, Healthcare, Other
Job Description
Operations Manager
John Snow, Inc. (JSI), a public health research and consulting organization, is recruiting for an admin wizard for our satellite office in Berkeley, CA. The Operations Manager will be responsible for administrative support for a variety of domestic projects related to current U.S. public health and health policy issues, including but not limited to: health care reform, safety-net health systems, and community-level prevention. The Operations Associate will be responsible for keeping our office running smoothly, including a mix of tasks related to administration, accounting, technical support, and communications. The ideal candidate will be flexible, enthusiastic, highly organized, and a strong multi-tasker with an entrepreneurial spirit and a desire to support JSI’s mission of promoting and improving health for all.

We are a team with many projects running simultaneously. The Operations Manager will support our consulting staff by managing all of the various operations and administrative tasks critical to running a small consulting office. Our team values camaraderie, wellness, and work-life balance, and are looking for someone who will embody this company culture, and plan occasional staff events accordingly. Our headquarters is in Boston, and the Operations Manager will need to be able to develop relationships remotely with Accounting, Human Resources, and IT staff.

Provide project coordination support, including logistical coordination of project activities and events (interviews, meetings, trainings, workshops, webinars) and maintenance of project-related files
Assorted administrative duties including but not limited to:
Filling out/submitting expense reports, operating relationships with vendors including shipping and supply companies
Ordering office supplies and snacks, keeping supply room stocked and organized
Helping coordinate conference attendance and logistics
Coordinating digital document/file management and storage procedures
Answering calls to reception line, accepting deliveries
Serve as main contact for building and property management
Liaise with Accounting Department in Boston Office to manage company credit card and invoicing for office purchases
Liaise with IT Department in Boston Office to manage hardware and software inventory, and being point of contact and first response for issues with hardware (e.g., computers, printers, phones)
Schedule and coordinate occasional staff events and retreats, as well as celebrations for holidays and benchmark events, support staff wellness activities
Schedule staff meetings, set agendas and take notes during monthly staff meetings
Support design and communications efforts, including layout of documents, social media and web efforts
Contribute to business development efforts, including scanning websites for new business opportunities, coordinating logistics around business proposals, tracking proposals/business development efforts, and preparing annual summary of business development efforts
Qualifications & Requirements
Bachelor’s degree preferred
Experience serving as executive assistant or office manager preferred
Excellent project management skills, organizational skills, attention to detail, and communication skills
Friendly, outgoing, positive, courteous, professional demeanor
Self-starter with the ability to work independently and identify and act on improving systems
Problem solver & executor who can go into a meeting and walk away creating action items
Flexible and able to manage multiple deadlines / projects simultaneously.
Strong computer skills and aptitude in core areas, including Microsoft Office Suite
Ability and interest in learning new web-based platforms and technologies, including Google applications
Experience with accounting and budgeting
Preferred experience/interest in graphic design and layout (facility with Adobe software)
Ability to build strong working relationships with fellow employees, customers, and clients
Interest in learning about public health and social justice issues preferred
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Contact Information
Company Description:
JSI Health Services works with public and private sector clients throughout the United States to address the most challenging health care issues. We are successful because we achieve optimal results for our clients through collaborative, customized approaches and our shared desire to improve the health of individuals and communities, in particular underserved and vulnerable populations. JSI Health Services staff bring a deep understanding of health issues and vast knowledge of technical areas in health care. Our reputation is built on the dedication and excellence of our staff in meeting and exceeding client expectations—and our long-term relationships with many clients prove that success. Our professional staff have advanced degrees and expertise gained from working directly in public and private health sectors.
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