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Job Title: Telephone Operator
Company Name: Veterans Affairs, Veterans Health Administration
Location: Baltimore, MD
Position Type: Full-Time
Post Date: 03/22/2019
Expire Date: 04/21/2019
Job Categories: Agriculture, Forestry, & Fishing, Customer Service and Call Center, Internet/E-Commerce, Web Technology, Nonprofit and Volunteer Services
Job Description
Telephone Operator
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/04/2019. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-4 position you must have served 52 weeks at the GS-3. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.You may qualify based on your experience and/or education as described below:General Experience: You must have one year of general experience equivalent to at least the next lower grade GS - 03 in the normal line of progression for the occupation in the organization. Examples of general experience would typically include, but are not limited to: Operates telephone system to receive and connect incoming and outgoing calls utilizing complex computerized equipment; provides customer service to variety of difficult calls requiring personal involvement on the part of the employee; maintains a record of all calls requiring emergency interrupts, toll calls, and long-distance; furnishes information to customers concerning telephone extensions; sets up , monitors, and sends confirmations for bridge-line conference calls; and performs work related to maintaining listing and monitoring telephone files.OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you mut have two years of education above high school. (Associates Degree)OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond . (Associates Degree) You will be rated on the following Competencies for this position: You will be rated on the following Competencies for this position:
CommunicationsComputer SkillsOrganizational Stewardship Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. The employee sits comfortably to do the work, but may invoke some standing and walking around to adjust equipment or to consult directories and manuals. No specialist physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
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Contact Information
Company Name: Veterans Affairs, Veterans Health Administration
Website:https://www.usajobs.gov:443/GetJob/ViewDetails/524127100?utm_source=VHA&utm_medium=Job%20Board&utm_campaign=HBCU
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