The Senior Director will effectively lead, develop and support the sales and/or operations of the Fashion and Home & Accessoires Floors of the Flagship to meet and/or exceed sales and profitability targets. S/he is a strong, decisive and collaborative leader who, builds a climate of service excellence and leads the team to deliver extraordinary customer experiences and partners with the Market Vice- President. The Senior Director is a dynamic and inspiring leader who embodies the Tiffany Cultural Values: Honor the Customer, Think Boldly, Lead with Passion, Do the Right Thing, and Be Brilliant Together.
Sales: Deepen the relationship with our customers to achieve sales plan and drive lifetime loyalty and spend. Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly and annual store sales plan. Direct managers to drive client development activity among individual team members to cultivate new and existing clients. Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally. Manage and motivate the team to drive business through key product pillars.
Service: Elevate the in store experience by consistently delivering memorable moments. Lead, model and coach based on TEI (Voice of Customer Survey) feedback and elevate the Tiffany Experience Index by keeping the survey questions in mind. Ensure continuous Guest Experience management presence on the sales floor, coaching the team on the Power of Blue selling ceremony and ensuring Tiffany customer experience expectations are being delivered at all times. Optimize hospitality and store amenities to create unique experiences. Take action on TEI performance and client feedback to improve customer service.
Talent: Elevate and hire talent to ensure a winning team and create a best in class service & selling organization. Develop and execute a Talent Action Plan for the store. Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth. Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance. Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.