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Job Title: Geek Squad Consultation Agent
Company Name: Best Buy
Location: Gurnee, IL
Position Type: Full Time
Post Date: 07/13/2018
Expire Date: 08/09/2018
Job Categories: Customer Service and Call Center, Finance/Economics, Financial Services, Military, Retail/Wholesale, Sales, Executive Management, Research & Development
Job Description
Geek Squad Consultation Agent

Geek Squad Consultation Agent

Our Agents are the first point of contact for clients and command the check-in and check-out experience of client devices. They ask the right questions, listen to client needs, take detailed notes, and partner with our Advanced Repair Agents to fully resolve the issue. It's the Consultant Agent's mission to ensure no client is ever left unserved or underserved.

Responsibilities include:

  • Positively engage with the client during the check-in and check-out process
  • Ask probing questions, listen and record details, and offer an accurate time estimate for next steps
  • Monitor queues and provide status update to clients
  • Clearly communicate with team members
  • Support Geek Squad efforts to protect the world, one device at a time
Basic Qualifications:
  • Experience actively using and learning about customer electronics
  • Ability to work successfully as part of a team
  • Strong ability to prioritize and multi-task in a fast-paced environment
  • Ability to work a flexible schedule inclusive of holidays, nights and weekends
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Contact Information
Company Name: Best Buy
Contact Email:notspecified@bestbuy.com
Website:https://ars2.equest.com/?response_id=1b968f1bb7de05dc91a0ee975961f04c
Company Description:
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